Overview
If after we investigate we verify that we made an error in our printing, we will reprint the order or issue a credit or refund accordingly. You will need to create a support ticket within 7 business days of receiving the order to notify us of any defects discovered in the ordered product.
If the investigation shows that that the issue was caused on My Tee and Me’s end, we can either reprint or refund the cost back to you.
Reprints
We will reprint the product in 1-2 business days and ship it right away to you. You will not need to pay for this reprint or for the shipping cost of the reprint.
Refunds
The cost of the defective order, including shipping, will be refunded.
Returns
Sometimes we may ask that the defective product be returned to us. In this case we will provide the address to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Need help?
Contact us at support@myteeandme.com for questions related to refunds and returns.